Refund policy
Return Policy
We want you to love your Coastal Charm Co. experience. If something isn’t quite right, here’s how we can help:
Return Window
You have 14 days from the date of delivery to request a return on eligible items.
Return Conditions
To be eligible for a return:
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Items must be unused, in original condition, and in their original packaging.
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A valid order number or proof of purchase is required.
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All returns must be pre-approved via email before sending.
If an item was shipped directly from a local maker, it must be returned to the address provided by us upon approval.
Non-Returnable Items
The following cannot be returned:
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Customized and made-to-order items (e.g., charm necklaces or bracelets)
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Sale or discounted items
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Gift cards
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Personal care and hygiene-related items
- Swimwear
Refund Options
Once your return is received and approved, you may choose:
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A refund to your original payment method
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A store credit issued as a digital gift card
Original shipping costs are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
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Use trackable shipping only
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Contact us first at [insert email] to receive return instructions
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us within 3 days of delivery with photos so we can assist you promptly.
Extended Gifting Return Window
During the holiday season (Nov 15–Dec 31), we offer a 25-day return window from the date of delivery on eligible non-custom items.